At Crushfitz, brought to you by Red Thread Infotech Private Limited, we’re dedicated to making your shopping journey easy and enjoyable. Throughout this document, “we,” “us,” and “our” stand for Red Thread Infotech Private Limited, while “you,” “your,” or “user” relate to our valued shoppers. We understand that preferences can change, and you may need to cancel your order. Below, you’ll find the steps involved in our order cancellation procedure:

Cancelling an Order Prior to Dispatch

You are entitled to cancel an order within 24 hours from the time it was placed or before the shipment process begins, whichever occurs first.

To proceed with cancellation, kindly send an email request to our customer service team. If the order qualifies for cancellation, we will issue a full refund to your original method of payment. The refund will be reflected within 5–7 business days.

Orders That Have Been Dispatched

Once your order has been shipped, cancellation is no longer possible. However, after delivery, you may still opt to return the item in accordance with our Return & Refund Policy.

Changes to Orders

At present, we are unable to make any changes to orders once they are placed, including item or address modifications. If eligible, we recommend canceling the current order and submitting a new one.

Reaching Out for Cancellations

For all order cancellation requests, please get in touch with our support team through: redthreadinfosolutionspvtltd@gmail.com / redthreadinfoauthorizespvtltd@gmail.com

We value your trust and support. Should you have any additional questions, don’t hesitate to contact us.