At Unithreadz, we understand that sometimes an item might not be exactly what you had in mind, and that’s perfectly okay! We aim to make the return and refund process simple and stress-free. Your satisfaction is our priority, and we strive to create a seamless shopping experience every time.
If you wish to return a product, you can do so within 48 hours of receiving it. To ensure a smooth process, please keep the following in mind:
The product should be unused, undamaged, and in its original condition.
All tags, invoices, and packaging materials must be intact.
Keep the original packaging safe until you’ve decided to keep the product.
Starting a return is quick and hassle-free. Here’s how you can do it within 48 hours of delivery:
Via Email: Contact our support team at surgeticainnovationspvtltd98@gmail.com with your order details and reason for the return.
Online Request: Log into your account on Unithreadz, locate your order, and choose the return option.
Our team will guide you through the next steps, making sure the process is as smooth as possible.
We aim to process refunds quickly and efficiently once we receive the returned item and it passes our quality checks. Here’s what you can expect:
Processing Time: Refunds are typically completed within 5-7 business days after we receive the returned item.
Refund Method: The amount will be credited back to the original payment method you used at checkout.
To maintain our high-quality standards, refunds are offered only for items that are returned in their original, unused condition. Items that show signs of wear, damage, or misuse may not qualify for a refund.
For hygiene and safety reasons, some clothing items are non-returnable. Please note the following exceptions:
Intimate Apparel: Due to hygiene standards, undergarments and similar items cannot be returned.
Customized Clothing: Personalized or tailor-made garments are non-returnable.
Sale Items: Products purchased during clearance or special sale events are considered final sale and cannot be returned.
If you have questions or need help with a return or refund, our customer support team is here for you. Feel free to contact us at surgeticainnovationspvtltd98@gmail.com, and we’ll ensure your experience is smooth, straightforward, and worry-free.
Thank you for shopping with Unithreadz! Your trust motivates us to bring you the finest in men’s apparels.