At Crushfitz, powered by Red Thread Infotech Private Limited, we are dedicated to creating a seamless and enjoyable shopping experience. Throughout this policy, “we,” “our,” and “us” represent Red Thread Infotech Private Limited, while “you,” “your,” and “user” indicate our respected customers. When you confirm a purchase on our site, you agree to comply with the return and refund terms laid out below. If a return becomes necessary, please follow the instructions provided to complete it without difficulty.  

Return Eligibility Conditions  

Only items that remain unused, unwashed, and in their original packaging and condition—including all labels, tags, and boxes—qualify for a return.  

• All components such as tags, packaging, and labels must remain untouched and returned in their original state.  
• Any product that shows signs of use, laundering, or alterations will be ineligible for return.  
• You must raise a return request within 48 hours from the time of receiving your order. Contact our customer support during this window to begin the process.  
• Returns that fail to meet these standards will be declined.    

Steps to Request a Return  

Step 1: Submit Your Request    
Send an email including your Order ID and the reason for return to redthreadinfosolutionspvtltd@gmail.com / redthreadinfoauthorizespvtltd@gmail.com.  

Step 2: Provide Visual Proof    
If the product is incorrect, damaged, or faulty, attach clear photos highlighting the issue for quicker verification.  

Step 3: Wait for Return Directions    
After approval, you’ll be provided with step-by-step instructions for completing the return.  

Returns not aligned with these outlined steps or standards may be rejected at our discretion.  

Refund Timeline and Processing  

Upon receiving the returned package, our team will carefully examine the product to ensure it adheres to our return conditions. Once the item passes inspection, we’ll notify you regarding the approval or denial of your refund. If approved, the refund will be credited to your original mode of payment within 5–7 business days. You will receive a confirmation email once the refund has been successfully initiated.  

Partial Refund Criteria  

In cases where an item only partially satisfies our return terms—such as having light wear or missing packaging—we reserve the right to offer a partial refund instead of a full reimbursement.  

Wrong, Faulty, or Damaged Orders  

If you receive a product that is incorrect, damaged, or defective, please notify us within 48 hours of receiving the delivery. Kindly include clear images or video footage of the issue when contacting us through email to help us address the situation quickly.  

Need Help?  

Should you require help or have any concerns about your return or refund process, please don’t hesitate to get in touch with our support team at redthreadinfosolutionspvtltd@gmail.com / redthreadinfoauthorizespvtltd@gmail.com.  

Thank you for shopping with Crushfitz. We value your trust and are committed to ensuring your experience remains outstanding at every step.