Surgetica Innovations Private Limited (“we,” “our,” “us”) manages Unithreadz to serve those with a taste for refined fashion. At every step, user (“you”, “your”) privacy is respected, and we’re devoted to safeguarding your shared data. This Privacy Policy is designed to explain how we handle your information with transparency and integrity, while delivering a seamless shopping experience.
We believe privacy is not just a legal obligation — it's a matter of trust. When you visit Unithreadz, you trust us with your personal information, and we take that responsibility seriously.
This Privacy Policy outlines how your information is collected, used, stored, and protected. Whether you’re browsing our collections or placing an order, we ensure your data is treated with the highest level of care.
We strive to keep our practices simple, clear, and compliant with Indian laws. You are encouraged to read this policy in full to understand your rights and how your data is handled.
When you interact with Unithreadz, we may collect essential personal details such as your name, contact number, delivery address, email ID, and payment information required to process your orders.
We also collect non-personal data such as device information, browsing behavior, and session activity. This helps us enhance your experience and understand how our website is being used.
Any data collected is voluntarily shared by you during your time on the website — whether while signing up, placing an order, or reaching out through our contact form.
The information you provide helps us fulfill your orders, communicate effectively, and offer tailored product recommendations.
We also use your data to notify you about order updates, delivery statuses, discounts, offers, and upcoming collections — all aimed at keeping your shopping experience delightful and smooth.
In addition, your feedback and usage patterns help us improve our product range, website interface, and customer support for the future.
Your consent is important to us. When you use Unithreadz or provide information voluntarily, you agree to our collection and use of that data in accordance with this Privacy Policy.
You always have the right to withdraw your consent, opt-out of promotional messages, or update your preferences through your account settings or by reaching out to us directly.
We respect your control over your personal data, and our systems are designed to provide you with options to manage how your information is used.
Cookies are small files that enhance your browsing experience. At Unithreadz, we use cookies to remember your preferences, keep items in your cart, and serve you relevant product recommendations.
These cookies help reduce load times, analyze site traffic, and ensure a smoother navigation process. None of the cookies we use collect personally identifiable information.
You can manage or disable cookies through your browser settings. However, doing so may impact your shopping experience and restrict certain site functionalities.
We prioritize the security of your information. Our systems are built with reliable safety protocols to protect your personal and payment data from unauthorized access, loss, or misuse.
We use encrypted channels during data transmission and store your data in secured servers within India, complying with local data protection standards.
Despite our best efforts, no system is 100% immune. However, we are committed to constantly reviewing and upgrading our security practices.
We do not sell or rent your personal data to third parties. Your information is only shared with trusted service providers like courier partners, payment processors, or customer support vendors to complete your purchase.
These partners are bound by confidentiality and are authorized to use your information strictly for service delivery.
In rare cases, we may disclose information if required by law or legal authorities in India to ensure compliance with applicable rules and regulations.
As a valued user, you have full rights to access, update, or delete your personal data stored with us. You can also request to review what data we hold about you at any time.
If you believe your information is incorrect or outdated, we encourage you to correct it through your account dashboard or by contacting our support team.
We aim to respond to all such requests promptly, with transparency, and without unnecessary delay, always in line with Indian privacy norms.
Your data is retained only for as long as necessary to fulfill the purposes stated in this policy — such as completing orders, processing refunds, or complying with legal obligations.
Once the purpose is served, we either delete or anonymize your information unless longer retention is legally required.
We continuously review our retention practices to ensure that your personal data is not held for any longer than necessary.
We value open communication. If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please feel free to contact us.
Our support team is available via email or phone, and we’re here to ensure your queries are resolved quickly and transparently.
Your feedback helps us improve not just our website but our approach to privacy and user trust as well.