At Surgetica Innovations Private Limited, we understand that timely delivery plays a crucial role in a satisfying shopping experience. From the moment you place your order on Unithreadz to the time it reaches your doorstep, we ensure a smooth and dependable delivery process. By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy.
No matter where you're located—whether it’s a bustling city or a serene village—Surgetica Innovations Private Limited is committed to delivering fashion-forward dresses to every corner of India. While international shipping is not available at the moment, we are working towards expanding our reach beyond borders in the near future.
Processing Time: Orders are usually prepared and dispatched within 1–2 business days of order confirmation.
Careful Packaging: Each product is securely packed to preserve its condition and quality throughout the journey.
Non-Processing Days: Please note that we do not process or ship orders on weekends or public holidays.
Shipping Updates: Once your order has been dispatched, you’ll receive an email with your tracking details for easy order monitoring.
Reliable Delivery Partners: We collaborate with trusted courier services to ensure a seamless delivery experience.
Verification Delays: I n rare cases, certain orders may require additional verification, which could slightly delay dispatch.
Our support team is readily available to assist with any shipping-related concerns you may have.
Standard deliveries generally take 3–8 business days, depending on the destination. While we strive to meet these timelines, unexpected delays due to logistics or external factors may occasionally occur. In such cases, our support team will proactively keep you updated and offer assistance.
If a delivery attempt is unsuccessful, the courier will make up to two additional attempts. After three failed delivery attempts, the order will be returned to us.
If you’d like the order to be re-shipped, you can make a request. However, additional shipping charges may apply. To avoid such instances, please ensure that the delivery address and contact details are accurate and that someone is available to receive the package.
Should your order arrive damaged, please notify us within 48 hours of delivery, along with supporting photographs for verification. Based on the situation, we will offer either a replacement or a refund.
In cases of lost shipments, we will coordinate with our courier partners to thoroughly investigate and resolve the issue. We take every precaution to ensure your order is securely packaged to minimize transit risks.
Certain premium clothing items—such as tailored suits, delicate fabrics, or designer apparel—require special care during transit. Specific handling instructions (if any) will be mentioned on the respective product pages.
Our logistics team ensures these garments are packaged securely with extra attention to detail. If you have any questions about the handling or delivery of such items, please feel free to contact our support team.
If you require any assistance regarding our shipping and delivery policy or have queries about your order, feel free to contact us at surgeticainnovationspvtltd98@gmail.com. Your satisfaction is important to us, and we’re committed to providing you with a dependable and pleasant shopping experience.