At Crushfitz, run by Red Thread Infotech Private Limited, we are dedicated to ensuring a seamless and reliable shopping experience. Throughout this document, the terms “we,” “our,” and “us” refer to Red Thread Infotech Private Limited, while “you,” “your,” or “user” signify our valued customers. Our foremost mission at Crushfitz is to make sure your orders are delivered promptly and without complications. This Shipping and Delivery Policy explains the conditions relating to the shipment of products bought from our platform. By completing a purchase, you agree to the terms outlined in this policy.

Serviceable Regions

We currently support shipping to every pin code within India. At present, we are unable to provide delivery outside of India and do not facilitate international orders.

Order Processing Schedule

All confirmed orders are processed within 1 to 2 business days, not counting weekends or officially recognized public holidays.

Upon successful processing, a confirmation email will be sent to you containing your complete order details.

Estimated Delivery Duration

We aim to deliver orders within 3 to 8 business days under our standard shipping procedure. This helps us ensure that your fashion picks arrive on time and in perfect condition.

Unsuccessful Delivery Attempts

If a shipment cannot be delivered due to wrong address details, absence of the recipient, or refusal to accept the package, the parcel will be sent back to our facility. In such cases, you may request for the order to be delivered again.

Damages or Missing Shipments

If your package arrives in a damaged condition, please notify our support team within 48 hours of delivery. Attach clear photos of the damage to help us address the issue.

Should an order be lost while in transit, we will either resend the item or issue a refund after verifying the matter with our shipping partner.

Get in Touch

If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us at: redthreadinfosolutionspvtltd@gmail.com / redthreadinfoauthorizespvtltd@gmail.com

We appreciate your trust in us and look forward to offering you a dependable and enjoyable delivery experience every time you shop.